Payments

Set up Stripe

Take card payments through Stripe in your booking widget and on your booking page. Stripe handles 3D Secure (the extra bank check some cards ask for), and Apple Pay and Google Pay. The money goes straight into your own Stripe account. FullClass never receives or holds it.

What you get What you need Test-mode setup Test a booking Apple Pay & Google Pay Interac Debit (Canada) Go live Refunds Stripe's receipt emails Troubleshooting

What you get

  • A Stripe card form inside your booking widget. When a customer's bank asks for the extra 3D Secure check, the form shows it automatically.
  • Apple Pay and Google Pay on the websites you register.
  • Refunds you can give from the booking's page in the admin.

What you need

  • A Stripe account.
  • The owner login for FullClass™. Only the owner can open the payment settings.
  • About 15 minutes to set up test mode, plus a short test booking.

Test-mode setup (recommended first)

Stripe has a Test mode switch in its dashboard (the site where you manage your Stripe account). In test mode you pay with test card numbers, and no real money moves. Everything else works as it will when you go live, including the 3D Secure check. Always set up in test mode first.

Step 1. Copy the API keys

  1. Sign in to dashboard.stripe.com/apikeys. API keys are the codes that let FullClass take payments into your Stripe account.
  2. At the top of the dashboard, switch Test mode on.
  3. Copy the Publishable key (it starts with pk_test_). This key is safe to show in your booking widget.
  4. Click Reveal next to the Secret key (it starts with sk_test_) and copy it. Keep it as private as a password.

Step 2. Paste the keys into FullClass

  1. Sign in to FullClass as the owner.
  2. Open Settings → Payments.
  3. Under Choose how customers pay, pick Stripe. If you see Connect with Stripe, open Enter credentials manually instead to reach the key boxes.
  4. Paste the Publishable key and the Secret key.
  5. Click Save changes.
Use keys from the same mode. Use the two test keys (pk_test_ and sk_test_) together. Use the two live keys (pk_live_ and sk_live_) together. FullClass checks your keys when you save. It stops you mixing a test key with a live key, and it checks that the secret key works. So you find a problem when you save, not at a customer's first payment.
Test mode in FullClass. While your test keys are saved, FullClass is in test mode. Every admin page shows a Test mode banner. Your booking page shows a notice that no real payment will be taken. Bookings go through, so you can try every step, but no money moves. Both go away as soon as you save your live keys. Anything sold in test mode stays out of your revenue reports and dashboard takings, even after you go live.
Switching to Square later. Once Stripe is set up, you cannot pick Square, so a stray click cannot lose your keys. To move to Square, click Disconnect first. This erases your saved Stripe keys, and then you can pick Square. To go from test keys to live keys, or to change your keys, just edit them and save. You do not need to disconnect.

Test a booking from start to finish

  1. Open your booking page, the way a customer would.
  2. Pick a paid event and fill in the booking form.
  3. Pay with a Stripe test card. Use 4242 4242 4242 4242 for a normal payment, or 4000 0027 6000 3184 for a card that asks for the 3D Secure check. Stripe lists more on its Stripe testing cards page.
  4. Check that the booking appears in the admin, paid through Stripe, with a Stripe payment ID.
Always test 3D Secure too. Some studios skip this, then find their first real customer with a 3D Secure card cannot finish paying. Use the 3D Secure test card above and complete the check in the pop-up.

Apple Pay and Google Pay

For Stripe, you prove you own each website with one small step.

  1. Add the file /.well-known/apple-developer-merchantid-domain-association to each website that shows your widget. Whoever looks after your website can do this. You can download the file from Stripe's docs.
  2. Register the website under Settings → Payments → Wallet payment domains. Stripe checks the website by looking for the file.

For the full steps and fixes, see Apple Pay and Google Pay.

Website builders. Some sites on Squarespace, Wix or Shopify cannot add a file at a /.well-known/ address. On those websites, Stripe cannot offer Apple Pay. Square can, because it checks your website itself.

Interac Debit (Canada)

Canadian customers can pay with Interac Debit through Apple Pay or Google Pay. Stripe has to switch it on for your account first. It is off until you ask.

  1. Set up Apple Pay and Google Pay first (see the section above). Interac Debit online works through those wallets.
  2. Email Stripe at [email protected] from the email address on your Stripe account. Ask them to switch on Interac Debit for online payments.

Nothing changes in FullClass. Once Stripe switches it on, debit cards in customers' wallets that support Interac pay through Interac automatically. Receipts show the payment as Interac.

Looking for Interac e-Transfer? That is a different service (bank-to-bank transfers by email), and Stripe does not offer it. This section is about Interac debit card payments only.

Go live

  1. In the Stripe dashboard, switch Test mode off.
  2. Copy the live Publishable key (pk_live_) and Secret key (sk_live_).
  3. Paste them into Settings → Payments in FullClass and click Save changes.
  4. Make one small real booking. Then refund it from the booking's page, to check that both payments and refunds work.

Refunds

  • Refund from the booking's page in the admin. You can refund the full amount or part of it.
  • The refund amount and its reference are saved on the booking. They show in your reports and in the daily check of payments against bookings.
  • Refunds you make in your Stripe dashboard also update the booking automatically, if you connected with the Connect with Stripe button on Settings → Payments. If a customer disputes a charge with their bank, the booking is marked as disputed.

Stripe's own receipt emails

  • By default your customers get one email per booking. That is the FullClass confirmation, with the itemized receipt in your branding. Stripe's own receipt is switched off.
  • To have Stripe email its receipt as well, go to Settings → Payments and tick Also send Stripe's own receipt.
The Stripe dashboard setting won't turn this off. Stripe sends a receipt whenever the payment includes the customer's email address. It does this whatever Successful payments is set to under Settings → Business → Customer emails in your Stripe dashboard. Control it from FullClass instead.

Troubleshooting

Card form doesn't appear
Check that Stripe is picked under Choose how customers pay, and that both keys are saved. Reload the booking page after saving.
Mixed test & live keys
The Publishable key and the Secret key must come from the same mode. Copy both again from Stripe, with Test mode set the same way for both.
3D Secure check fails
Either the customer did not finish the check in the pop-up, or their bank declined. Ask them to try again. If it keeps failing, they can try a different card.
Apple Pay button missing on a registered website
Check that the file at /.well-known/apple-developer-merchantid-domain-association opens on that website for anyone, without a login. Then register the website again if you need to.

See also Troubleshooting → Payment fails.

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