Bookings & payments

Booking page languages, dates, and wording

Offering your booking page in more than one language

Your booking page has one main language. You choose it when you sign up, and your admin starts in the same language where it is translated. Change it under Settings → Booking Widget → Booking page language. Customers see this language when they first arrive. If your customers speak more than one language, tick the others under Also offer. A small language switcher then appears at the top of your booking page, so customers can choose.

Your booking page can be in English, English (UK), French, Spanish, Italian, German, Dutch, Portuguese (Portugal) or Greek. Dutch, Portuguese and Greek cover everything your customers read. That means the booking page, their account, their emails, receipts and gift cards. Your admin, and the emails to you and your staff, stay in English, French, Spanish, Italian or German.

  • FullClass remembers each customer's choice. A customer who picks English once keeps getting English on their next visit.
  • Their choice carries into the customer portal too. That is where customers sign in to see and manage their bookings. Someone who picked English on your booking page still gets English when their confirmation email sends them there.
  • You can link straight to a language. Add ?lang=en (or fr, es, it, de, nl, pt-PT, el) to the end of your booking page address. This is handy when you have separate English and French pages on your own website, or two links in an Instagram bio.
  • If you tick nothing, nothing changes. Your page shows one language and no switcher, just as before.
What does and doesn't get translated. The switcher changes the buttons, labels and messages that come with FullClass. Your own words stay exactly as you wrote them. Class names, descriptions and policies are never translated.

Their emails follow the customer. Say your main language is French and a customer books in English. They get their confirmation and receipt in English. Every later email about that booking is in English too. That includes cancellations, class reminders, review requests, refund notices and a change of time. It also covers a gift card you apply to their booking, joining a waitlist and a waitlist spot opening up. Bookings you make yourself in the admin use your main language, as they always have. So does everything booked before you added a second language. Emails to you and your staff, like the new booking alert, are always in your main language. If your main language is Dutch, Portuguese or Greek, they are in English.

Turning a language back off. Untick a language and your booking page stops offering it straight away. Customers who booked in it go back to getting emails in your main language. So nobody keeps getting emails in a language you no longer offer.

Choosing how dates and times look to your customers

Under Settings → Booking Widget → Dates and times you choose how dates and times are written for the people who book with you. It covers your booking page, their confirmation emails and their receipts. So everything a customer reads matches.

Each choice in the list shows what it looks like in your booking page language. So you can pick by reading, not by guessing.

  • Mar 14 · 3:04 PM
  • Mar 14 · 15:04
  • 14 Mar · 3:04 PM
  • 14 Mar · 15:04

This is separate from your booking page language, and that is the point. Say you sell in English from Sydney or Dublin. You can have 14 Mar with a 12-hour clock, which no single language setting could give you before. Leave it on Automatic and dates follow your language, just as they always have.

It applies in every language you offer. Say you offer your booking page in more than one language and choose a format with the month first. A customer reading French then sees mars 14. The format is your studio's house style, so it stays the same whatever language someone reads.
This is not the same setting as your own. How you read dates in the admin is set under My Profile. Changing one does not change the other. So you can read the admin on a 24-hour clock while your customers read a 12-hour one.

Choosing the words your customers see

Under Settings → Booking Widget → Terminology you pick the words customers read for what you sell. A studio runs classes, a rafting outfitter runs trips and a tour operator runs tours. There are four words to choose.

  • What customers book: class, event, workshop, tour, trip, lesson and more.
  • A single dated instance: one date when it runs, such as session, date, departure, time slot and more.
  • A multi-session bundle: several dates sold together, such as course, program, series, package and more.
  • One person's place in a booking: spot, seat, place, ticket or slot. This is the word in “3 spots left”, “How many spots?” and “$65/spot”.

The words change on your booking page, in customers' emails and in their account. Your admin keeps its own words, so your team sees the same screens whatever you call things.

Other languages. The words are translated for every language you offer. In other languages, the word for a place in a booking only changes when every sentence still reads correctly. So it may stay as that language's usual word (place, plaza, posto, Platz, plek, vaga, θέση).
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FullClass help center · Languages and wording