Help center

Run your studio on FullClass™

The guide for owners, admins and instructors. Put your classes online, take bookings, get paid and look after your customers.

Where do you want to start?

I'm new. Where do I start?

The quickest way from signing up to your first paid booking, and what you can leave until later.

Set up classes and events

Set up what you teach, when it runs, where, how many people fit, and who is coming.

Take bookings and payments

Take bookings online and at the desk, get paid with Square or Stripe, give refunds and check your takings.

Manage customers and staff

Your customer list, how customers sign in to manage their bookings, your team's access, and keeping your account safe.

Add advanced features

Waivers, cancellation policies, gift cards, promo codes, and add-ons.

Connect your other tools

The booking widget for your website, API keys, Stripe and Square, email and Google Calendar.

Something isn't working

Quick checks for bookings, payments, emails and more, and what to send us if you are still stuck.

Launch in nine steps

If you do nothing else, follow this order. The setup checklist on your dashboard follows the same steps and ticks them off as you go.

  1. General settings: your business name, website, contact and billing details, timezone and currency.
  2. Branding: your logo and colors, so your booking page looks like you.
  3. Locations: the full address and timezone of each place you teach, and its tax rates if you charge tax.
  4. Classes: what you teach, with its price, number of spots, length, waivers and reminders. You set each one up once and reuse it.
  5. Events: the real dates and times a class runs, with the instructor, the number of spots, and when booking opens and closes.
  6. Payments: connect Square or Stripe before you sell paid classes.
  7. Open your booking page: copy its link from the Getting started page (owners only), or add the widget to your website.
  8. Test bookings: make one unpaid booking and, if you charge, one paid one. Take each all the way to the confirmation email.
  9. Share and keep an eye on it: share your link, then watch your bookings, reports and activity log.
Quick tip. Get one booking working from start to finish before you add waivers, gift cards or promo codes. One simple test catches most problems before you launch.

Words you will see

Spot
One place in a class for one person. A class with room for 12 has 12 spots.
Class
Something you teach, like "Beginner Pottery". You set its description, price, number of spots and length once, and reuse it every time it runs.
Event
One date and time when a class runs. Customers book an event.
Booking
One or more spots on an event, bought by one customer. It shows who is coming, what they paid and anything extra they added.
Customer
A person who has booked with you. FullClass recognizes them by their email address and keeps their contact details and booking history together.
Booking page
Your ready-made page where customers see your classes and book. You can share its link anywhere, with no website needed.
Widget
A booking box you can add to your own website, so customers book without leaving it.
Public key
A code starting with pk_ that lets the widget on your website talk to FullClass. It is safe to put on a web page.
Secret key
A code starting with sk_ for developers. Treat it like a password. Never put it on a web page, in a screenshot or in an email.
FullClass help center · Features and plans change, so check back here.