Last updated: June 2026
FullClass ("we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use our Service, and the choices you have with respect to your information.
This policy is designed to comply with applicable privacy laws in the jurisdictions where we operate, including Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), Quebec's Act respecting the protection of personal information in the private sector (Law 25), and the California Consumer Privacy Act (CCPA/CPRA) for California residents. Where a specific section applies only to users in a particular jurisdiction, that is noted.
By using the Service, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use the Service.
We have designated a Privacy Officer who is responsible for overseeing our compliance with applicable privacy laws. For all privacy-related inquiries, requests, or complaints, please contact our Privacy Officer at:
Privacy Officer
FullClass
Email: [email protected]
We will acknowledge receipt of your inquiry within 5 business days and respond substantively within 30 days, or within the timeframe required by applicable law.
We collect personal information that you voluntarily provide when registering for or using the Service, including:
When you access and use the Service, we automatically collect:
The Service is designed for fitness and wellness businesses. We do not intentionally collect sensitive health or medical information about you. However, if you or your business clients voluntarily provide health-related information (e.g. injury notes, fitness goals) through the platform, you acknowledge that such information may be stored and processed in accordance with this Privacy Policy. We recommend businesses implement their own privacy notice for client data collected through the platform.
We use the information we collect only for the purposes for which it was collected, or as otherwise permitted by law. Specifically, we use your information to:
We do not use your personal information for automated decision-making that produces legal or similarly significant effects without human review.
Your subscription payments to us. We use Stripe, Inc. to process the subscription fees you pay for access to the platform. Your full credit or debit card number is transmitted directly to Stripe and is never stored on our servers. We store only a tokenized reference provided by Stripe and the card brand and last four digits for display in your billing settings. Stripe's handling of your payment data is governed by the Stripe Privacy Policy.
Payments you collect from your own customers. When you connect a payment provider — Stripe, Square, or PayPal — to take bookings and other payments from your customers through the platform, those payments are processed by the provider you connect, under its own privacy policy and terms. Your customers' full card numbers are transmitted directly to that provider and are never stored on our servers; we retain only non-sensitive transaction metadata (such as the card brand, last four digits, and a provider reference) needed to display, reconcile, and report on bookings. Square's and PayPal's handling of payment data is governed by the Square Privacy Policy and the PayPal Privacy Statement respectively.
We do not sell, rent, or trade your personal information. We do not share your personal information with third parties for their own marketing purposes. We may share your information only in the following limited circumstances:
We implement appropriate technical and organizational security measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit (TLS), access controls, and regular security reviews.
Despite our efforts, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security. If you believe your account has been compromised, please contact us immediately at [email protected].
In the event of a breach of security safeguards involving your personal information that creates a real risk of significant harm, we will notify you and any applicable regulatory authority as required by law. For Canadian users, this includes notification to the Office of the Privacy Commissioner of Canada under PIPEDA, and to the Commission d'accès à l'information (CAI) under Quebec Law 25. For US users, we will comply with applicable state breach notification laws.
Notification will be provided in a timely manner by email or through our platform, and will include the nature of the breach, the type of information involved, and steps you can take to protect yourself.
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. In practice:
When data is no longer required, we will securely delete or anonymize it. You may request earlier deletion of your personal data subject to our legal retention obligations (see Section 11).
We use cookies and similar tracking technologies (such as session tokens) to operate the Service and enhance your experience. Specifically, we use:
The FullClass admin application itself sets only strictly necessary cookies; it does not set analytics or advertising cookies. You can control or delete cookies through your browser settings. Disabling strictly necessary cookies may prevent you from using the Service.
Subject to applicable law, you have the following rights regarding your personal information. To exercise any of these rights, contact our Privacy Officer at [email protected]. We will respond within 30 days, or within the timeframe required by applicable law.
You have the right to access your personal information and to challenge our compliance with PIPEDA by contacting the Office of the Privacy Commissioner of Canada at www.priv.gc.ca. Quebec residents have additional rights under Law 25, including the right to de-indexing (removal from search results) and automated decision-making review, and may lodge complaints with the Commission d'accès à l'information at www.cai.gouv.qc.ca.
California residents have the following additional rights under the CCPA/CPRA:
To submit a CCPA request, contact us at [email protected]. We will verify your identity before processing your request and will respond within 45 days (extendable by a further 45 days with notice).
Residents of Virginia, Colorado, Connecticut, Texas, and other US states with applicable privacy laws may have similar rights to access, correct, delete, and port their personal data, and to opt out of certain processing. Contact us at [email protected] to exercise these rights.
We will not charge a fee for reasonable requests. We may need to verify your identity before fulfilling your request. If we deny your request, we will explain why and, where applicable, provide information about how to appeal our decision.
Your information may be transferred to and processed in countries other than your country of residence, including Australia, Canada, and the United States, where our servers and service providers are located. These countries may have different data protection laws than your own jurisdiction. Where we transfer personal data internationally, we take appropriate steps to ensure that your information is protected in a manner consistent with this Privacy Policy and applicable law.
The Service is directed to businesses and is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from anyone under 18. If you become aware that a child has provided us with personal information, please contact us at [email protected] and we will take steps to delete that information.
We may update this Privacy Policy from time to time. Where changes are material, we will notify you by email or by prominently posting a notice within the Service at least 30 days before changes take effect (or as otherwise required by applicable law). The "Last updated" date at the top of this page indicates when this policy was last revised. Your continued use of the Service after changes take effect constitutes your acceptance of the updated policy.
For all privacy-related questions, requests, or complaints, please contact our Privacy Officer at [email protected]. General support inquiries can be directed to [email protected].